Privacy Policy

Napoli Pizzeria LLC
Last Updated: July 15, 2026

1. Introduction

Napoli Pizzeria LLC (“we,” “us,” or “our”) operates the website napolipizzerialv.com and provides food ordering services via phone, web, and in-store. This Privacy Policy explains how we collect, use, and protect your personal information.

2. Information We Collect

When you place an order or interact with our services, we may collect:

Contact Information: Name, phone number, email address, and delivery address.
Order Information: Items ordered, order preferences, and transaction history.
Payment Information: Credit/debit card details are processed securely through our PCI-compliant payment processor (Authorize.net). We do not store full card numbers.
Communication Data: Call recordings and transcripts when you interact with our AI phone assistant (Eva) for quality assurance and order accuracy.

3. How We Use Your Information

We use your information solely for:

Processing and fulfilling your food orders.
Sending order confirmations, payment links, and delivery status updates via SMS.
Communicating with you about your order (estimated time, driver status, etc.).
Improving our service quality and menu offerings.

4. SMS/Text Message Communications

When you place a phone order with Napoli Pizzeria, our AI assistant may ask for your verbal consent to send you text messages. By providing consent, you agree to receive:

Order confirmation messages with your order summary.
Payment links for secure card processing.
Delivery status updates (driver assigned, ETA, etc.).

Message Frequency: You may receive up to 5 messages per order placed.

Message and data rates may apply. Your carrier’s standard messaging rates apply.

Opt-Out: Reply STOP to any message to unsubscribe from future texts. You will receive a confirmation and no further messages will be sent.

Help: Reply HELP to any message for assistance, or call us at (725) 291-8439.

We will never share, sell, or rent your phone number to any third party.

5. Information Sharing

We do not sell, trade, or share your personal information with third parties except:

Delivery Partners: We share your name, phone number, and delivery address with Uber Direct solely for the purpose of delivering your order.
Payment Processors: Authorize.net processes your payment securely under their own privacy policy.
Legal Requirements: We may disclose information if required by law or to protect our rights.

6. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted connections (SSL/TLS), PCI-compliant payment processing, and secure server infrastructure.

7. Data Retention

We retain your order information for up to 12 months for operational purposes. Payment card details are not stored on our systems. You may request deletion of your data by contacting us.

8. Your Rights

You have the right to:

Request access to the personal information we hold about you.
Request correction or deletion of your data.
Opt out of SMS communications at any time by replying STOP.
Contact us with any privacy concerns.

9. AI Phone Assistant (Eva)

Our AI phone assistant, Eva, handles incoming calls to take orders. Calls may be recorded and transcribed for order accuracy and quality improvement. By placing a phone order, you acknowledge that your call may be processed by an AI system.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us:

Phone: (725) 291-8439
Email: henys2325@gmail.com
Address: 3131 W Craig Rd Suite 100, North Las Vegas, NV 89032
Website: napolipizzerialv.com

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.